Cancellation and Non-Attendance Policy

We kindly request that patients provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.

Cancellations made more than 24 hours in advance will not incur a charge.

Cancellations made within 24 hours of the appointment will incur a charge of 50% of the appointment fee.

Failure to attend an appointment without prior notice will result in a charge of 100% of the appointment fee.

Cancellation and non-attendance charges may be taken either at your next appointment, using the payment method held on file or deducted from pre-paid treatment plans.

Appointments may be rescheduled and cancelled by telephone or email during clinic opening hours. Messages received outside of opening hours will be treated as received on the next working day.

We understand that exceptional circumstances may arise and discretion may be applied at the clinic’s judgement.

By booking an appointment, patients confirm that they have read, understood, and agreed to this policy.